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Estee Lauder - Area Coordinator


Area Coordinator, in London
in London, Full Time (37.5 hours)
 

The Estee Lauder Companies has an exciting opportunity for a Field-Based Area Coordinator to join the team.

Team Management

  • Day to day management of a pre-determined number of Bureau Associates and Consultants taking steps to ensure that they are highly engaged and deliver a high quality comprehensive service to the Brands.
  • Lead, motivate and inspire the Consultants to ensure they are engaged in achieving the Company’s strategic aims and objectives and understand the part they play in its success.  
  • Drive continuous improvement and develop a culture of open and continuous communication to ensure that the Bureau Consultants are motivated to achieve the Company’s aspirations for operational excellence.
  • Establish and maintain a high performing work culture utilising effective coaching and mentoring techniques to develop the skills, knowledge and behaviours of the  Bureau Consultant.  
  • Conduct and administer performance reviews for all direct reports and ensure that their personal development plan encourages employee contribution, includes goal setting, feedback, and performance development planning.
  • Act as a role model, demonstrating leadership behaviours which support the Company’s vision, values, objectives and core strategies.
  • Take steps to ensure that all Consultants on the region meet the required standards in terms of attitude, skill and behaviour.
  • Ensure all Consultants understand what standards of performance are expected of them and manage their performance effectively.
  • Take corrective action with Consultants where necessary, utilising informal and formal disciplinary processes as appropriate.
  • Undertake the daily 'check in' of Bureau Consultants at Flagship sites as necessary ensuring that the Consultants meet the required timekeeping & grooming standards.
  • Undertake return to work interviews in line with  Company procedures for all absences excluding holiday.
  • Using the prescribed Company format conduct exit interviews on any Bureau Consultant that leaves the business.

Delivery of  Great Customer Service Standards

  • Ensure that the Bureau Consultants understand what great service standards look like and how they can deliver them in their particular role
  • Actively solicit and act upon feedback from the Counter management relating to the service they receive from the Bureau and the quality of the Consultants

Resourcing and Recruitment

  • In conjunction with the Bureau Manager ensure that the Bureau Consultant headcount vrs demand (taking account of individual Brand requirements) is effectively balanced
  • Using prescribed selection methodology recruit & select Bureau Consultants
  • In conjunction with the Bureau Manager proactively seek opportunities to develop the talent pipeline including the development of relationships with third parties such as colleges and apprenticeship providers
  • Monitor the quality of recruits and take remedial action where necessary

On boarding

  • In conjunction with the Central Bureau Admin team ensure that all new starter paperwork is completed and submitted as required by the relevant internal departments
  • In conjunction with the Talent Development Partner, arrange induction training for new starters as required

Training & Development

  • Identify the training needs of each Consultant and in conjunction with the Talent Development Partner ensure that these needs are met utilising both classroom and on the job training.
  • Utilise Brand feedback to help identify training needs

Admin

  • Undertake any administration associated with the effective management of the Bureau Consultants

Reporting

  • Use reports provided by the centre to highlight priorities and support the day to day management of the Bureau Consultants
  • Provide the Bureau Manager with information that will assist with monthly reporting as required

General

  • Ensure the health and safety of self, customers and colleagues by taking all reasonable steps to ensure safety in the workplace
  • Adhere to all Company policies and procedures
  • Undertake prescribed training and development
  • To undertake all reasonable tasks as requested 

  • Self-driven
  • results-oriented with a positive outlook
  • a clear focus on providing a commercially focused, high quality service to all internal customers.
  • a natural forward planner who critically assesses their own performance and that of their department
  • mature, credible, and comfortable in dealing and communicating at all levels
  • reliable, tolerant, and determined, an empathic communicator
  • able to see things from the other person’s point of view
  • well-presented and business-like